Privacy Policy

When you contact us for fire damage restoration, we collect the information you share with us. That includes your name, phone number, email address, property address, and details about the damage you're dealing with.

If you submit a form on our website, we collect whatever you type into that form. If you call us at (866) 331-4030, we may keep notes about your project so we can follow up and serve you better.

We also collect some technical information automatically when you visit our website. This includes your IP address, browser type, device type, and pages you view. This helps us understand how people find and use our site.

We use your information to respond to your request, schedule an inspection, provide a quote, and complete your fire damage restoration work. We also use it to keep you updated on your project and to follow up after the job is done.

We may use your contact details to send you service-related messages, like appointment reminders or updates about your restoration. If you opt in, we may also send you occasional tips or offers related to home safety and fire prevention.

We use website data to improve our site, make it easier to navigate, and understand which services people are most interested in. We do not sell your personal information to anyone.

Our website uses cookies and similar tracking tools to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help websites work better.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still contact us by phone or email.

We use cookies to keep track of things like whether you've visited before and which pages you find most helpful. This helps us make our site more useful for people dealing with fire damage.

We use third-party analytics tools, like Google Analytics, to see how people find our website and what they do once they're here. These tools collect anonymous data such as page views, time on site, and general location.

We may also use third-party services for scheduling, customer communication, or review collection. These providers only get the information they need to perform their service, and they're required to protect it.

Some third-party tools may place their own cookies on your device. Their use of your information is governed by their own privacy policies, so we encourage you to review those if you have concerns.

We do not sell, rent, or trade your personal information. We share it only when necessary to run our business or comply with the law.

We may share your information with trusted service providers who help us with things like scheduling, payment processing, or website hosting. These partners only receive what they need to do their job, and they must keep your information confidential.

We may also disclose your information if required by law, such as in response to a court order, subpoena, or legal process. We may share information to protect the rights, property, or safety of ZestBarrier, our customers, or others.

We keep your personal information for as long as we need it to provide our services and meet our legal obligations. That usually means we retain project records for a reasonable period after your job is complete.

If you ask us to delete your information and we're not required to keep it, we'll remove it from our active systems. Some data may remain in backup archives for a limited time, but we'll make sure it's not used for any other purpose.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to your data, and regular reviews of our security practices.

No method of transmission over the internet or electronic storage is 100% secure. While we work hard to protect your information, we can't guarantee absolute security. If you have concerns, please contact us and we'll do our best to address them.

You have the right to ask what personal information we have about you, and to request a copy of it. You can also ask us to correct any information that's wrong or out of date.

If you'd like us to delete your information, just let us know. We'll honor your request unless we're required to keep it for legal or business reasons. You can also opt out of marketing messages at any time by following the instructions in the message or contacting us directly.

To exercise any of these rights, call us at (866) 331-4030 or send us a message through our website. We'll respond as quickly as we can.

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can delete it.

If we learn that we've collected information from a child under 13 without parental consent, we'll take steps to remove it from our records as soon as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we'll post the new version on this page and update the effective date at the top.

We encourage you to review this page occasionally so you stay informed about how we're protecting your information. If we make a big change, we'll make it clear on our website.